Returns & Refunds

Changed your mind

You have 30 days from delivery to tell us you want to return an item, and a further 14 days to send it back. Items should be unused and in their original packaging with any tags attached. Unless the item is faulty, return postage is at your cost.

How to return something

Message us through the contact page with your order number and the item you want to return. We will confirm the return address and give you a reference to include in the parcel. Please get proof of postage — we cannot refund items that never reach us.

Refunds

Refunds go back to your original payment method within 14 days of us receiving the item, and include the standard delivery you originally paid. If a returned item shows signs of use or damage beyond checking it over, we may reduce the refund accordingly.

Faulty or incorrect items

If something arrives faulty, damaged or not as described, tell us within 30 days for a full refund, or ask for a repair or replacement after that. We cover return postage on faulty items. Your statutory rights under the Consumer Rights Act 2015 always apply.

Exceptions

For hygiene reasons we cannot accept returns on opened cosmetics, pierced jewellery, or sealed personal care items once the seal is broken, unless they are faulty.